IT Technician - Full Time

Youngstown, OH

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Under the supervision of the Information Technology Director this position provides technical assistance and support services for inquiries or issues related to the operation of computer systems, software and hardware. Support responses to inquiries are either in person or over the phone. The IT Technician will respond to email messages and helpdesk tickets for resolutions to user issues. This position is also responsible for imaging, installation, modification and repair of computer hardware and software.

Duties and Responsibilities:

Provide first level contact and convey resolutions to user issues
Properly escalate unresolved helpdesk tickets/issues to the next level of support
Walk users through problem solving process
Assist users to identify hardware, software and procedural requirements
Follow up with users, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure
Configure and manage computers, printer and other multimedia equipment
Stays abreast of leading-edge information technology and healthcare software applications.

Knowledge and Skills Required:

Knowledge of computer hardware, software, voice and data communications including compatibility and system configuration
Skilled in various Windows operating systems and MAC OSX preferable
Ability to be oriented to end-user support needs across multiple sites
Proficient in MS Office, Outlook, IE and Active Directory
Possess excellent oral and written communication skills
Basic knowledge of mobile device settings

Education and Work Experience:

Associate degree
Minimum 2 years’ experience providing help desk support in information systems. Healthcare setting preferred.
Electronic Health Record and/or eClinical Works experience preferred.

Equal Employment Opportunity Employer

IT Technician - Full Time

IT Technician - Full Time

Duties and Responsibilities:

Knowledge and Skills Required:

Education and Work Experience:

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