Professional Service Representative

Sandusky, OH

Serves customers by providing product and service information; resolving product and service problems.

Job Responsibilities and Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Skills and Knowledge:

  • Experience with both contact lenses and glasses
  • Excellent customer service and sales skills required

Education Requirements:

  • High school diploma
  • 1 year of experience

Equal Employment Opportunity Employer