Office Manager - Full Time

All Locations

The Office Manager is the liaison between the physicians, office staff, and Northern Ohio Medical Specialists (NOMS) Administration.  This individual is responsible for the administration and application of all Northern Ohio Medical Specialists policies, procedures and protocols.  The Office Manager is responsible for the application of and contribution to the goals and objectives of Northern Ohio Medical Specialists.  This individual works with the physicians to ensure the smooth operation of the office including the directing, planning and coordinating of all clerical and administrative office activities.

Duties And Responsibilities:

  • Supervises clinical and clerical staff.
  • Develops positive working relationships and establishes a foundation for trust and credibility with physicians and staff.
  • Oversees and manages all daily office operations.
  • Ensures physician and employee compliance with all federal and state regulatory agencies governing healthcare delivery.
  • Ensures compliance with NOMS corporate policies and procedures, including deadlines for submitting time sensitive materials.
  • Develops and implements short- and long-term work plans and objectives for clerical functions. Maintains monthly meeting schedules and agendas with physicians and office staff.
  • Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that office is staffed appropriately.
  • Establishes deadlines for work assignment and completion. Monitors work status and progress.
  • Identifies, analyzes, and resolves work flow problems.
  • Assists in the recruiting, hiring, orientation, discipline, development and evaluation of office staff. Discipline procedures will be done in consultation with physicians and NOMS Director - Human Resources.
  • Resolves operational problems and conflicts and keeps lines of communication open with staff and physicians to ensure high productivity and morale.
  • Maintains strictest confidentiality regarding patients and office.

Knowledge and Skills Required:

  • Knowledge of computer accounting programs, spreadsheets and application.
  • Knowledge of medical terminology, coding and office procedures.
  • Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
  • Skill in developing, implementing and administering budgets.
  • Ability to process patients and public billing inquiries.
  • Ability to plan work flow and implement appropriate actions.

Education and Work Experience:

  • High school graduation or GED
  • College graduate with a business or clinical concentration preferred.
  • Minimum of three to five years supervisory experience, supervising five or more employees, in a clinical setting

Environmental/Working Conditions:

  • Work is performed in a busy office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry or upset people.

Physical/Mental Demands:

  • Frequent mobility and/or sitting required for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Some bending and stooping required.