Medical Secretary / Office Float - Full Time

Parma, OH

Provide coverage to the front desk staff, office secretaries and help with charge entry. 

 

Duties and Responsibilities:

  • Greets customers in polite, prompt, helpful manner.
  • Repetitively distribute forms for patient completion via clip board or electronic devices.
  • Update and maintain correct patient data, insurance information and collects co-pays or outstanding balances owed NOMS.
  • Answers phones in pleasant manner and deals with customer needs expeditiously. Screens calls, takes messages, and provide information.
  • Scan documents in copy machine or desktop scanner, Identify documents, Process the fax folder and file in appropriate folders/charts.
  • Schedule all tests and surgeries
  • Coordinate surgery and miscellaneous charges.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.
  • Open all mail and respond as necessary

Other Job Duties and Responsibilities:

  • Comply with all HIPAA and OSHA regulations and policies.
  • Completes necessary paperwork such as encounter forms.
  • Uses computer system to generate information necessary for billing.
  • Maintains clean, orderly waiting area including beverage area and reading materials.
  • Schedule testing/procedures and patient appointments with other physicians whom they may be referred as directed.
  • Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
  • Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Oversees waiting area, coordinate patient movement, reports problems or irregularities.
  • Attends meetings as required.
  • Assists in care and maintenance of office equipment.
  • Other duties as assigned.

Knowledge and Skills:

  • Knowledge of reception tasks, clinic policies/procedures, paperwork.
  • Knowledge of how to use office equipment including phone, computer.
  • Knowledge of customer service concepts and techniques.
  • Knowledge of business office procedures.
  • Knowledge of grammar, spelling, and punctuation to type patient information.
  • Knowledge of charge entry.
  • Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
  • Skills in customer service principles by creating a pleasant waiting room atmosphere.
  • Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.
  • Ability to be flexible with the office schedule.
  • Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff and other customers.
  • Ability to read, understand and follow oral written instructions.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.

Education and Work Experience:

  • High school graduation or GED
  • Two years of experience in a medical office may be substituted dependent upon the capacity
  • Orthopedic experience preferred but not required.
  • Knowledge of medical terminology desirable.

Environmental/Working Conditions:

  • Office setting, well-ventilated and well lighted. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

Physical/Mental Demands:

  • Sitting for extended periods of time along with some stooping and bending.
  • Requires sitting to standing throughout the day as required.
  • Requires eye-hand coordination, finger dexterity.
  • Must be able to view computer screens for long periods.
  • Occasional stress related to workload and patients with problems.

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