Medical Receptionist - Part Time

Sandusky, OH

Responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required. Conveys a positive image of medical office.

Duties and Responsibilities:

  • Greets customers in polite, prompt, helpful manner.
  • Repetitively distribute forms for patient completion via clip board or electronic devices.
  • Update and maintain correct patient data, insurance information and collects co-pays or outstanding balances owed NOMS.
  • Answers phones in pleasant manner and deals with customer needs expeditiously. Screens calls, takes messages, and provide information.
  • Scan documents in copy machine or desktop scanner, Identify documents, Process the fax folder and file in appropriate folders/charts.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.

Other Job Duties and Responsibilities:

  • Comply with all HIPAA and OSHA regulations and policies.
  • Completes necessary paperwork such as encounter forms.
  • Uses computer system to generate information necessary for billing.
  • Maintains clean, orderly waiting area including beverage area and reading materials.
  • Schedule testing/procedures and patient appointments with other physicians whom they may be referred as directed.
  • Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
  • Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Oversees waiting area, coordinate patient movement, reports problems or irregularities.
  • Attends meetings as required.
  • Assists in care and maintenance of office equipment.
  • Must be flexible with working hours.
  • Other duties as assigned.

Knowledge And Skills Required:

  • Knowledge of reception tasks, clinic policies/procedures, paperwork.
  • Knowledge of how to use office equipment including phone, computer.
  • Knowledge of customer service concepts and techniques.
  • Knowledge of business office procedures.
  • Knowledge of grammar, spelling, and punctuation to type patient information.
  • Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
  • Skills in customer service principles by creating a pleasant waiting room atmosphere.
  • Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.
  • Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff and other customers.
  • Ability to read, understand and follow oral written instructions.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.

Education and Work Experience:

  • High school graduation or GED
  • Typing ability and Word processing/computer skills.
  • Minimum of one year experience in customer service setting.
  • Preferably six months’ receptionist experience in health care setting and experience with office equipment.
  • Knowledge of medical terminology desirable.

Environmental/Working Conditions:

  • Office setting, well-ventilated and well lighted. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant. Contact involves dealing with sick people.

Physical/Mental Demands:

  • Sitting for extended periods of time along with some stooping and bending.
  • Requires sitting to standing throughout the day as required.
  • Requires eye-hand coordination, finger dexterity.
  • Must be able to view computer screens for long periods.
  • Occasional stress related to workload and patients with problems.

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