Medical Receptionist - Part Time
Sandusky, OH
Responsible for greeting patients, providing information, communicating with departments, and scheduling appointments as required. Conveys a positive image of medical office.
Duties and Responsibilities:
- Greets customers in polite, prompt, helpful manner.
- Repetitively distribute forms for patient completion via clip board or electronic devices.
- Update and maintain correct patient data, insurance information and collects co-pays or outstanding balances owed NOMS.
- Answers phones in pleasant manner and deals with customer needs expeditiously. Screens calls, takes messages, and provide information.
- Scan documents in copy machine or desktop scanner, Identify documents, Process the fax folder and file in appropriate folders/charts.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
Other Job Duties and Responsibilities:
- Comply with all HIPAA and OSHA regulations and policies.
- Completes necessary paperwork such as encounter forms.
- Uses computer system to generate information necessary for billing.
- Maintains clean, orderly waiting area including beverage area and reading materials.
- Schedule testing/procedures and patient appointments with other physicians whom they may be referred as directed.
- Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
- Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Oversees waiting area, coordinate patient movement, reports problems or irregularities.
- Attends meetings as required.
- Assists in care and maintenance of office equipment.
- Must be flexible with working hours.
- Other duties as assigned.
Knowledge And Skills Required:
- Knowledge of reception tasks, clinic policies/procedures, paperwork.
- Knowledge of how to use office equipment including phone, computer.
- Knowledge of customer service concepts and techniques.
- Knowledge of business office procedures.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
- Skills in customer service principles by creating a pleasant waiting room atmosphere.
- Skills in answering the telephone and using a multi-line telephone system in a pleasant and helpful manner.
- Ability to communicate clearly in person and maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to read, understand and follow oral written instructions.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
Education and Work Experience:
- High school graduation or GED
- Typing ability and Word processing/computer skills.
- Minimum of one year experience in customer service setting.
- Preferably six months’ receptionist experience in health care setting and experience with office equipment.
- Knowledge of medical terminology desirable.
Environmental/Working Conditions:
- Office setting, well-ventilated and well lighted. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant. Contact involves dealing with sick people.
Physical/Mental Demands:
- Sitting for extended periods of time along with some stooping and bending.
- Requires sitting to standing throughout the day as required.
- Requires eye-hand coordination, finger dexterity.
- Must be able to view computer screens for long periods.
- Occasional stress related to workload and patients with problems.
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