EHR Clinical Analyst - Full Time

Amherst, OH

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Under the supervision of Information Technology Director, this position will facilitate the development and implementation of the EHR System.

Duties and Responsibilities:

  • Develop and instruct training program for new providers and established team members and assist with the on boarding of new provider offices.
  • Review, evaluate, and test new software. Develop and implement approved processes flows with team members.
  • Identify, troubleshoot and resolve software problems through taking helpdesk calls and rounding within offices.
  • Work closely with the vendor helpdesk to resolve software problems.
  • Assists users to identify software and procedural requirements.
  • Maintain excellent customer service while working with NOMS physicians and team members.
  • Assist analyst team with new user training, office workflow rounding and helpdesk as needed.
  • Ensures that the software functions efficiently on a daily basis and remains in safe functioning condition.
  • Stays abreast of leading-edge information technology, communications and healthcare software applications.

Skills and Knowledge:

  • Knowledge of electronic medical record processes, problem identification, medical data processing practice.
  • Possess an understanding of workflows, policies, procedures, patient care and clinical business objectives and regulatory requirements.
  • Skill in performing as programmer/analyst to resolve critical problems, coordinate simultaneous efforts, recover from data loss, speed up development, improve program efficiencies.
  • Ability to be oriented to end-user support needs across multiple sites.
  • Strong leadership and communication skills, both written and oral.

Education and Work Experience:

  • Associates degree in information systems, clinical or technical field preferred.
  • Minimum three (3) years progressively responsible experience in information systems. Healthcare setting preferred.
  • Electronic Health Record and/or eClinical Works experience preferred.

Environmental/Working Conditions:

  • Office setting and computer facility. Minimal exposure to communicable diseases.
  • Must be flexible, will include some evening hours.
  • Position required 100% travel to NOMS outlying offices, which may include overnight stays.

Physical/Mental Demands:

  • Requires sitting for long periods at computer terminal, bending, reaching, stretching.
  • May involve lifting up to 30 pounds of light equipment.
  • Requires manual dexterity for operation of keyboard.
  • Position will require daily travel to and from outlying offices.

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