Full Service Account Rep - Fulltime

Cleveland, OH

This is a clerical position that involves the filing and tracking of insurance claims and informing patients of their account status. Work is performed in accordance with NOMS policies and procedures/applicable federal and state laws.  Effective performance requires independent action under general supervision. 

Duties and Responsibilities:

  • Process insurance and disability claims in a timely manner.
  • Follows up with insurance companies ensuring that claims are paid correctly.
  • Follows up with patient on balances, sets up payment plans if needed.
  • Maintains strict confidentiality related to medical records and other data
  • Participates in professional development efforts to ensure currency in health care practices and trends.
  • Answers patients’ inquiries regarding account balances.

Skills:

  • Able to organize and process office workflow efficiently and effectively.
  • Demonstrated knowledge in medical diagnostic coding system and medical terminology.
  • Proven abilities with computer programs, especially spreadsheets/Excel.
  • Knowledge of the eClinicalWorks software system
  • Ability to communicate effectively in written and verbal form.
  • Ability to work individually and on a team.
  • Ability to multitask.

Education and Work Experience:

  • High School Diploma

Environmental/Working Conditions:

  • Primarily office setting. Minimal exposure to communicable diseases.

Physical/Mental Demands:

  • Sitting 6-8 hours/day. Requires use of computer equipment.

Equal Employment Opportunity Employer