ATC / DME Field Service Representative

Cleveland, OH

Provide on-site management of the NOMS DME program for orthopedic physician practices.  Under the direct supervision and orders of the physicians, the Field Services Representative will provide proper fitting and education of orthopedic durable medical equipment (DME) to patients, gather necessary paperwork to facilitate billing on behalf of the practice, collect payments at the time of service, and keep track of inventory dispensed.  The Field Services Representative will provide the highest level of customer service to patients, physicians, and all practice and surgery center personnel, and strive to meet performance goals of NOMS Healthcare.

Duties and Responsibilities:

  • Maintain appropriate general treatment orders to be reviewed annually and approved by the team physician.
  • Provide athletic training services for athletic contests per the negotiated contracts with the school system.
  • Act as liaison between family physicians and specialists, the school district, athletes and their parents.
  • Maintain accurate records of injuries, treatments and provide insurance claim forms for sports injuries treated by a physician.
  • Provide education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
  • Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.

Other Job Duties and Responsibilities:

  • Insure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures, and the NOMS compliance program.
  • Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.
  • Actively promote and foster good relations interdepartmentally and with physician’s clinical and surgery center personnel, external case managers, payers, and suppliers.
  • Track and maintain durable medical equipment (DME) products for the location including inventory and equipment.
  • Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs.
  • Develop and maintain site specific operational manual.
  • Take call after normal business hours as needed.
  • Local travel may be required for product delivery and pick-up.
  • Other duties as assigned.


  • Excellent organization and follow-through skills, attention to detail and the ability to work within time constraints.
  • Excellent verbal and written communication skills.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to be flexible and have good time management skills.
  • Be able to work daily with DME coordinator
  • Strong interpersonal skills

Education and Work Experience:

  • A bachelor’s degree; Master’s degree preferred.
  • 3+ years Athletic Training Experience
  • Experience with the application of durable medical equipment (DME) preferred
  • Valid driver’s license and proof of auto insurance required.
  • Must be certified by NATABOC and hold a valid Ohio License as an Athletic Trainer.

Physical/Mental Demands:

  • Must be able to assist with or transfer athletes of various weights/heights.
  • Must be able to push carts with athletic equipment on them.
  • Must be able to stand for long periods of time and have good mobility skills.
  • Must demonstrate ability to communicate to give adequate directions and instructions.